Customer service
Phone, email, chat, and social inbox coverage with your tone of voice, your macros, and your escalation rules.
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BPO ServicesOutsource smarter. Operate better.
You keep the strategy and the customer relationship. We take the queue, the inbox, the spreadsheet, and the follow-up.
Teams you can stand up in two weeks
Staff are recruited for your account, trained on your scripts, and work inside your helpdesk, CRM, and phone system. You approve every hire before they touch a customer.
Call center support
Inbound overflow and after-hours cover, plus outbound follow-up, appointment setting, and win-back calling.
Back office operations
Order processing, billing, claims, refunds, reconciliation, and the queue nobody in-house wants to own.
Virtual assistants
A dedicated assistant for calendar, inbox, travel, research, vendor chasing, and the admin that eats your week.
Data processing
Data entry, document handling, list building, and CRM hygiene with a second-pass quality check on every batch.
Administrative operations
Scheduling, dispatch coordination, reporting packs, and recurring internal processes documented as we go.
How the engagement is built
Four weeks from first call to a team running unsupervised.
- 01
Scope
We map volumes, hours, tools, and the quality bar you expect.
- 02
Staff
We recruit and shortlist. You interview and approve the people assigned to you.
- 03
Train
Shadowing on your process, scripts, and systems, with a written playbook you keep.
- 04
Run
Live with daily stats, weekly review, and a team lead accountable for the numbers.
Engagement models
Priced per seat, per month. Quoted in writing before anyone starts.
Part-time seat, business hours
- Agent shared across two accounts
- Email and chat coverage
- Your helpdesk and macros
- Daily volume and response reporting
- Best for under 300 tickets a month
Full-time seat, your hours
- One agent working only for you
- Phone, chat, email, and back office
- Named team lead and QA reviews
- Weekly performance review call
- Scale up or down monthly
Team of 3+ with supervisor
- Multiple agents plus a supervisor
- 24/7 or follow-the-sun coverage
- Documented playbook you own
- Quality scoring on sampled work
- Business continuity cover built in
BPO questions we get asked
Who manages the staff day to day?
We do. You get a named team lead who handles scheduling, coaching, and quality, and who reports to you on an agreed cadence.
How is our customer data protected?
Signed NDAs for every person on your account, access limited to the systems you grant, no data stored on local machines, and access revoked the day someone rolls off.
Can they work US time zones?
Yes. Shifts are set to your hours, including evenings, weekends, and holidays. Round-the-clock coverage is a staffing question, not an extra product.
What if an agent is not working out?
Tell the team lead. We replace them at no cost, and the replacement is trained before the handover.
Do we need to buy software?
No. We work in whatever you already use. If you have no helpdesk yet, we will recommend one and set it up.
Build your BPO team.
Tell us the work you want off your plate. We will come back with a staffing plan, a timeline, and a per-seat price.